Joel on Software lays out his company’s recipe for customer service that parallels our own Zing approach. How very uplifting to read about other IT groups focusing on the user! #2 is hilarious yet practical, giving customers a graceful exit out of a user-error problem. Of all his steps, this one really caught my eye: [...]
Dell’s IdeaStorm takes feedback and suggestions from the Dell user community and allows them to promote the ones they like and demote the ones they don’t.
The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.