Posts Tagged ‘customer service’
Customer Service by Joel on Software
In: Leadership
31 Mar 2008Joel on Software lays out his company’s recipe for customer service that parallels our own Zing approach. How very uplifting to read about other IT groups focusing on the user! #2 is hilarious yet practical, giving customers a graceful exit out of a user-error problem. Of all his steps, this one really caught my eye: [...]
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- Tags: customer service
Build what the customer wants 2.0
In: Geek Finds
28 Mar 2008Dell’s IdeaStorm takes feedback and suggestions from the Dell user community and allows them to promote the ones they like and demote the ones they don’t.
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- Tags: customer service
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The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.
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- Annette: Hilarious! I love it!!!!! [...]
- Pattie S: YUM!! [...]
- Jackie: Proof that nonstop creativity and fun oozes out of the pores of Zing peeps! I'll bet that even the d [...]
- Donald: I've a campfire Cappucino rig! A mokapot for brewing the espresso, and a boiler with steam wand for [...]
- Billie: Hi Elizabeth! You can order great gifts of food and have them shipped all over the country! Note tha [...]