Microsoft has come up with a simple tech fix for the festering problem of figuring out which direction to insert batteries into a device. Forgo the cryptic symbols and dark spaces, and simply put them in any direction you want.  Via wired.

Here at Zingerman’s we teach 3 steps to giving great customer service to all of our staff. In the IT dept we embellished the 3 steps with details that would help us geeks.

3 Steps to Great Customer Service

1. Figure  out what the guests wants
  • Be proactive in finding solutions
  • Review the trouble ticket and respond within 24 hours
  • Ask questions to help solve the issue and engage the client
  • Feel free to apologize for their trouble
  • Provide a time assessment for a resolution
2. Get it For Them

Accurately
  • Ask questions to understand any bigger issues
  • Document by sending an email to client and IT or enter in ticket system
  • Communicate progress and when issue is resolved
  • Follow up with the client after the issue is resolved
Politely
  • Communicate using the basics (please, thank you) and other social skills
    
  • Resolve in a timely way or renegotiate timeline
Enthusiastically
  • Make the client feel that they are the best part of your day
  • Do not blame the client (even in jest)
    
  • Be cheerful
3. Go the Extra Mile
  • Do  something extra for the client that they didn't ask for or expect

When to Use Comic Sans

By JoeG · In: techtip

14 Jul 2010

A helpful process map for the best use of Comic Sans font.

Three extra special treats this Friday:
Ari Weinzweig will be signing copies of his Guide to Better Bacon book from 11am to noon.
Our friends from Moosejaw, the outdoors equipment fun guys, will be bringing a truckload full of camping, hiking, rock climbing items at big discounts!
Free hot dogs and lemonade! Read the rest of this entry »

IT Dinner #14 – Spanish Tapas

By Billie · In: Food

10 Jun 2010

Elph’s House
June 5, 2010

Lots of little servings, loads of flavor!

Iberico Ham, white hoofed
Iberico Ham, black hoofed (sweeter)
Garlic and tomato-rubbed bruschetta
Kippered salmon
Garlic mushrooms
Polenta sticks and mole
Nettle soup
Jillian’s garden salad
Asparagus
Roasted almonds
Arbequina olives
Cheese plate including Manchego, Lenor, quince paste, grapes
Almond gelato
Flourless lemon-almond cake
Natillas (Spanish custard) with fresh raspberries
Rioja wine

Perilla Leaves

By Elph · In: Food

10 Jun 2010

Kristen and Ji Hye of San Street fixed dinner for Great Oak last night. Wow. They spent all day cooking pork shoulder and getting all the sauces and other ingredients together – the end result was a menu of build-your-own wraps. Core wrap items were pulled pork or mushrooms and picked daikon and cucumber. Plus sauces. Then wrapped in either lettuce, steamed buns, or perilla leaves. They managed to meet Great Oak’s vegetarian and gluten-free needs and everyone was quite happy. The sweet tea and asian pears for dessert were gobbled up.

The perilla leaves were a first for me. Lovely looking and tasty flavored. Kind of a bright yet light anise or mint like flavor. They made great wraps.

Tea at the Library

By Elph · In: Books|Food

8 Jun 2010

I had the good pleasure of being invited by the Provost of the University to a Tea, honoring Jan & Dan Longone and celebrating their donation of material to the culinary archive at the Clements. The archive is now called the Janice Bluestein Longone Culinary Archive, or JBLCA as Jan refers to it.

It really was special to see them honored in this way because they are such wonderful people. They are passionate about the subject of culinary history and have made it their lives to know and to collect material and then share it with others. Jan and Dan are great role models in our community.

Mindo Chocolate Makers

By Billie · In: Food|Trips

7 Jun 2010

We took a field trip to Mindo Chocolate Makers in Dexter, MI. It’s a true bean-to-bar family operation!

Mindo is a tiny town northwest of Quito, Ecuador. Each cacao pod is hand-picked by them for freshness and quality then processed immediately. Contrast this to most large scale operations that will harvest every pod – even the bad ones – and mix them all together.

The cacao beans are then removed and stored in large crates to ferment. They employ a smart gravity-powered fermenting system. There are three large crates set upon giant steps. As the top box of beans ferments, it opens into a second lower box, mixing the beans as they cascade down. Then they swirl down to the last box. It’s a waterfall of chocolate! Well, okay, goopy fermented cacao beans – you have to appreciate the vision, you know.

The beans are then set out to dry on racks. Again, this is another way Mindo Chocolate Makers really takes care of their products. It is common for cacao producers to lay their beans out on the ground, even by the side of the road, absorbing lead emissions and animal waste. Do you know where that Hershey bar’s been?!

The beans finally arrive in Michigan in the form of pounds and pounds of intensely flavored nibs! Their little chocolate factory in Dexter is where the rest of the magic takes place.

We are geeks, but we believe that before going for a technological solution, we must first understand and appreciate the old-fashioned, non-tech way of doing the same thing. The nibs are hand-pressed into cocoa liquor using a grinder. It’s amazing how much liquid can come out of a handful of these crunchy nibs. Later, they hand-crank cocoa powder and cocoa butter. It’s a serious workout! We joke that they should open a chocolate themed day spa.

Working directly with the beans, from harvesting the fruit to ladling the tempered chocolate into molds, putting your hands, body, heart into the operation, you can’t help but be amazed at the wonders of chocolate. It’s not the kind relationship you can get by pressing a button on a machine. Plus it tastes better!

Next field trip: Ecuador? :D

Mindo cocoa powder is available at the Deli.

Ooh, chocolate! Butter! Breakfast foods! Read the rest of this entry »

About this blog

The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.

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