Archive for the ‘ZAP’ Category

ZingNet Annual Plan

In: ZAP| Zing Life

27 Aug 2009

Presenting our Annual Plan!
ZingIT (that’s us!)

Marketing and Graphics

Donations

Human Resources

It’s going to be one fun and challenging year ahead!

It’s a Wrap!

In: ZAP| Zing Life

26 Aug 2009

The Zingerman’s Annual Planning process concluded last Tuesday with the ZAP Wrap. It’s an extravaganza of food, films and fun. Every business presents the highlights of their annual plan in an engaging and informative way. To add spice to the event, we also compete for the Coveted Golden Z and the Somewhat Desired Silver Ing.

The [...]

Tilt-o-Whirl

In: ZAP| Zing Life

27 Apr 2009

Tilt-o-Whirl, noun: Half-day event during the Zingerman’s Annual Planning process in which representatives from each business meet to discuss overlapping points of their visions.
A week before the Tilt, everyone receives a packet that includes:
1. a very handy Tilt matrix that details who is meeting with whom at which table at what time,
2. worksheets for each [...]

Begin with a Plan

In: ZAP| Zing Life

20 Apr 2009

We’ve just started our Zingerman’s Annual Planning (ZAP) process. It’s a period every year from mid-March through July when the entire Zingerman’s Community of Businesses (ZCoB) writes our plan for the next 2-3 years out. It’s a comprehensive and collaborative process that helps us come up with a roadmap for our business.
These are the steps:
1. [...]

More IT classes

In: ZAP

29 Jun 2006

I think it would be a great service if we offer more IT classes. The ones we have right now are pretty basic and getting kinda tired. I love that we’re going to have an Advanced Excel class. We should also think about working on advanced versions of our other classes. And maybe a new [...]

New DOR Measures

In: ZAP

19 Jun 2006

Average Resolution Time
The average time it takes us to close a ticket after it’s been submitted to the Help Desk. Plan is 2 days resolution time. Measured weekly.
Closing Efficiency
The number of closed tickets (x) divided by the sum of closed tickets and tickets open at the end of the week (y). [...]

IT DOR Measures

In: ZAP

12 Jun 2006

We’re thinking of changing what we include on our DOR board. Below are current measures and some possible future measures. Please post comments or additional measures. We’ll discuss them at the next huddle.
Current DOR Measures:
Prepared?
4-On-Site
# Attending IT Classes
Clean & Tidy
New Geek Find
Average Resolution Time
Tickets Open at End of Week
Ticket of the Week
Opened [...]


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The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.

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    Craig downs a bottle of... sparkling jasmine tea!Prosciutto-wrapped Melons with Vanilla Gelato topped with Peppery Olive OilRoan and Brian defeat the aliensJoe contemplates the messSpring Rolls in wheat and rice wrappersSpring Rolls with Vegetarian Meat

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