The Zingerman’s Annual Planning cycle has begun! Of course, we kick things off with plenty of delicious food. The businesses presented some inspiring goals that will help us achieve our collective vision for the year 2020. Some things that we heard: Bakehouse wants to be a Zero Waste business by 2012. Going for a completely [...]
Presenting our Annual Plan! ZingIT (that’s us!) Marketing and Graphics Donations Human Resources It’s going to be one fun and challenging year ahead!
The Zingerman’s Annual Planning process concluded last Tuesday with the ZAP Wrap. It’s an extravaganza of food, films and fun. Every business presents the highlights of their annual plan in an engaging and informative way. To add spice to the event, we also compete for the Coveted Golden Z and the Somewhat Desired Silver Ing. [...]
Tilt-o-Whirl, noun: Half-day event during the Zingerman’s Annual Planning process in which representatives from each business meet to discuss overlapping points of their visions. A week before the Tilt, everyone receives a packet that includes: 1. a very handy Tilt matrix that details who is meeting with whom at which table at what time, 2. [...]
We’ve just started our Zingerman’s Annual Planning (ZAP) process. It’s a period every year from mid-March through July when the entire Zingerman’s Community of Businesses (ZCoB) writes our plan for the next 2-3 years out. It’s a comprehensive and collaborative process that helps us come up with a roadmap for our business. These are the [...]
In: ZAP
29 Jun 2006I think it would be a great service if we offer more IT classes. The ones we have right now are pretty basic and getting kinda tired. I love that we’re going to have an Advanced Excel class. We should also think about working on advanced versions of our other classes. And maybe a new [...]
In: ZAP
19 Jun 2006Average Resolution Time The average time it takes us to close a ticket after it’s been submitted to the Help Desk. Plan is 2 days resolution time. Measured weekly. Closing Efficiency The number of closed tickets (x) divided by the sum of closed tickets and tickets open at the end of the week (y). x/(x+y) [...]
In: ZAP
12 Jun 2006We’re thinking of changing what we include on our DOR board. Below are current measures and some possible future measures. Please post comments or additional measures. We’ll discuss them at the next huddle. Current DOR Measures: Prepared? 4-On-Site # Attending IT Classes Clean & Tidy New Geek Find Average Resolution Time Tickets Open at End [...]
The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.