Archive for the ‘Good Stuff’ Category
IT 3 Steps to Great Customer Service
In: Good Stuff
16 Jul 2010Here at Zingerman’s we teach 3 steps to giving great customer service to all of our staff. In the IT dept we embellished the 3 steps with details that would help us geeks. 3 Steps to Great Customer Service 1. Figure out what the guests wants Be proactive in finding solutions Review the trouble ticket [...]
Apple Stores – global local
In: Good Stuff
22 Apr 2010I was at our local Apple Store last night for a round table discussion on iPad use in business settings. A handful of local business folks and developers were there to chat. We had a wide ranging discussion, nothing deeply illuminating, but it was useful. Afterwards I was chatting with the store manager and we [...]
Flash Mob for Google Fiber
In: Good Stuff|News
23 Mar 2010GoogleFest – Flash Mob to Nominate Ann Arbor for Google Fiber Friday, March 26 University of Michigan Diag, Ann Arbor 11:57am – 12pm GoogleFest kicks off with a flash mob from 11:57am to 12pm on the Diag. A picture speaks a thousand words. We will have photographers / videographers at the Diag flash mob to [...]
Google Fiber for A2, iPad for you!
In: Good Stuff|fun
17 Mar 2010Right on the heels of Zingerman’s Mail Order’s Balsamic Vinegar Video Contest (there’s still time!), Lunch Ann Arbor Marketing (LA2M) launched a really cool YouTube contest supporting Ann Arbor’s bid for Google Fiber. Think about how high speed internet connectivity will change your business, life, attitude — then show us in a creative, entertaining and [...]
Ignite Ann Arbor 3
In: Good Stuff
8 Mar 2010The major themes were food, new technology, old school technology, passions and… My Little Pony. “How are you putting food on the table? Our ancestors killed mastodons and all they had were rocks and sticks.” -Jim Gilligan, How to Kill a Mastodon “No wonder free-range mastodon is so expensive.” -Ryan Burns Goal is for 10% [...]
Bike-Share World Map
18 Feb 2010Here’s a great mashup of data put together by MetroBike and the Bike-Sharing blog overlaid in Google Maps. It shows the locations of bike sharing programs across the globe: Check it out.
LEGO Escher
In: Good Stuff
14 Feb 2010Andrew Lipsen has made several of MC Escher’s lithographs into Lego constructions. Relativity and Ascending & Descending are my favorites. Lipsen’s process for creating the optical illusions is interesting and well documented on his site (which, btw, did you know about PartsRef? The definitive Lego catalog and dictionary). See Pilsen’s other Escher creations, Belvedere and [...]
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- Tags: lego
Paper iPhone Dock
In: Good Stuff
8 Feb 2010Print & Fold iPhone/iTouch dock. via cubeelog
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- Tags: ipod dock craft
Crayola’s Law
In: Geek Finds|Good Stuff
19 Jan 2010This is quickly making it’s way around the series of tubes known as The Internet and I didn’t want to miss the bandwagon. To create the chart, Velo gently scraped Wikipedia’s list of Crayola colors, corrected a few hues, and added the standard 16-count School Crayon box available in 1935. Except for the dayglow-ski-jacket-inspired burst [...]
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- Tags: crayalo
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The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.
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- missy: Couldn't agree more. Have I already asked you to disable Comic Sans from all of our computers? [...]
- Mo Frechette: http://zmojournal.blogspot.com/2010/07/things-that-should-be-invented.html [...]
- Elph: Thanks Gregg. You are right, though we teach that service applies to everyone, including staff and o [...]
- Gregg Sourbeck: So impressive that you've taken the Zingerman's focus on customer service into the interaction betwe [...]
- Billie: Sure will! It runs every Friday from 11am-3pm through July 30. You can get weekly email announcement [...]