Apple Computer and Zingerman’s: It’s All About the Customer “…Zingerman’s has grown in a deliberate but purposeful way, expanding in areas where it can control the customer experience. It doesn’t franchise. It doesn’t lend its name to stuff that is not home-grown. It treats its brand like a rare and valuable jewel, pulling it out [...]
Such a nice code green: “Consistently amazed that a dept. of five people are so on the ball about assisting the many Zingerman’s businesses. We always receive instant extra mile service from them – even for our prehistoric technologies. After saying they were going to send us a whole new heatless laminator, 3M actually sent [...]
Gode Green from Katie Janky for Craig, Joe: The Bakeshop POS system and server went down right in the middle of the day Wednesday. Joe G was already working on site and Craig arrived in about 5 minutes. We were able to operate 1 register while the others were coming up. Craig came back after [...]
In creating a new user account I failed to make a user a member of a needed security group. The user called to inquire as to why he was unable to access certain departmental resources after logging on, I sincerely apologized and was able to quickly recognize and fix the problem. After correcting the issue [...]
Code Green from Izaak for Elph: [Loved the Service] A guest brought a blue Lurisia to the register, then realized she wanted a carbonated one. Before I could switch it for her a mysterious hand came around and grabbed it… It was Elph who was next in line to pay and had overheard. He sprinted [...]
The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.