IT Site Presence

IT Site Presence – New Game for 2009-10

We believe that getting the IT staff out into the businesses is really helpful – we have been measuring this ‘onsite presence’ for a few years now and regularly adjusting the rules to make it more effective. It’s time for another change!

Compelling Reasons for Onsite presence addresses three major issues
- surfacing tickets that folks ‘remember’ when we are on site
- perceived value to each business of IT Service
- gaining insights into how to improve the success of each business

Rules of the Game
- Each person puts in 5 hours in one business each week
- Dept hits all businesses over two weeks instead of one
- Rotate businesses in some meaningful way – may be different in holidays
- Measure onsite completion by counting how many of the 5 staff completed 5 hours in one business (plan 5)
- Expect insights from each person each week on how we can make improvements reported in staff meeting
- Measure insight completion by count of how many insights documented (plan 3)