IT Site Presence

In: Improvements

29 Jun 2009

IT Site Presence – New Game for 2009-10

We believe that getting the IT staff out into the businesses is really helpful – we have been measuring this ‘onsite presence’ for a few years now and regularly adjusting the rules to make it more effective. It’s time for another change!

Compelling Reasons for Onsite presence addresses three major issues
- surfacing tickets that folks ‘remember’ when we are on site
- perceived value to each business of IT Service
- gaining insights into how to improve the success of each business

Rules of the Game
- Each person puts in 5 hours in one business each week
- Dept hits all businesses over two weeks instead of one
- Rotate businesses in some meaningful way – may be different in holidays
- Measure onsite completion by counting how many of the 5 staff completed 5 hours in one business (plan 5)
- Expect insights from each person each week on how we can make improvements reported in staff meeting
- Measure insight completion by count of how many insights documented (plan 3)

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The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.

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