http://zsn-it.com/blog/2008/03/customer-service-by-joel-on-software/ Fun and interesting insights from Zingerman's IT Dept Wed, 07 Jan 2009 16:42:57 +0000 http://wordpress.org/?v=2.7 hourly 1 http://zsn-it.com/blog/2008/03/customer-service-by-joel-on-software/comment-page-1/#comment-3549 Susan Thu, 10 Apr 2008 20:42:27 +0000 http://zsn-it.com/blog/?p=414#comment-3549 I love step #2! It is a very gracious way to get folks to double-check something at their end without embarassment! :) I love step #2! It is a very gracious way to get folks to double-check something at their end without embarassment!

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