Joel on Software lays out his company’s recipe for customer service that parallels our own Zing approach. How very uplifting to read about other IT groups focusing on the user! #2 is hilarious yet practical, giving customers a graceful exit out of a user-error problem. Of all his steps, this one really caught my eye: [...]
Dell’s IdeaStorm takes feedback and suggestions from the Dell user community and allows them to promote the ones they like and demote the ones they don’t.
In: Good Stuff20 Mar 2008
Ultra wide, ultra mail-able, and ultra unlike any envelope you’ve used before. At just 11×17 inches this envelope this is truly a breakthrough design.
Are you a huge nerd with a sharp sense of style? Then these ASCII art curtains by Dutch designer Nienke Sybrandy would the perfect addition to your abode. ASCII art is like geek impressionist painting: from afar you see a complete image, but up close you see all the tiny strokes (in this case printable [...]
The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.