Archive for March, 2008
Customer Service by Joel on Software
In: Leadership
31 Mar 2008Joel on Software lays out his company’s recipe for customer service that parallels our own Zing approach. How very uplifting to read about other IT groups focusing on the user!
#2 is hilarious yet practical, giving customers a graceful exit out of a user-error problem.
Of all his steps, this one really caught my eye:
#8 Give customer [...]
- (1) Comment
- Tags: customer service
Build what the customer wants 2.0
In: Geek Finds
28 Mar 2008Dell’s IdeaStorm takes feedback and suggestions from the Dell user community and allows them to promote the ones they like and demote the ones they don’t.
- (1) Comment
- Tags: customer service
In: Good Stuff
20 Mar 2008Ultra wide, ultra mail-able, and ultra unlike any envelope you’ve used before.
At just 11×17 inches this envelope this is truly a breakthrough design.
ASCII Curtains
In: Good Stuff
19 Mar 2008Are you a huge nerd with a sharp sense of style? Then these ASCII art curtains by Dutch designer Nienke Sybrandy would the perfect addition to your abode. ASCII art is like geek impressionist painting: from afar you see a complete image, but up close you see all the tiny strokes (in this [...]
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The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.
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- John Reed: A cauliflower crust!?!? Do tell, do tell!! Sounds yummy! [...]
- Billie: Ignite is an event featuring 5-minute presentations by regular people about things they are passiona [...]
- nicole Robichaud: what is ignite a2 [...]
- Billie: Oh geeeeeez Juleen! [...]
- juleen: This is a lot more fun-loving than the body parts bakery in Thailand. Creepy, yet amazing. Warning: [...]