IT Celebrates 5,000 Tickets

In: Good Stuff

13 Jan 2008

A long overdue post…

trophy_sm.jpgIn July, 2005 the IT department started using a help desk. The help desk lets us manage the requests that come in each day; we track progress on issues, communicate with clients, document solutions and share our knowledge. It’s a good thing, and I can’t imagine doing our work as well as we do without it. One of the first entries in the desk was a vision for how IT and the ZCoB would use it. (The vision also had winning a D$E award or two for it, which has become reality.) Since then we’ve averaged 170 tickets/month. We’re pretty durn proud of that, and especially proud of the ZCoB for embracing our system. We thought 5,000 was an impresssive, round number worth commemorating, so to celebrate we had a trophy made up (thanks Ryan!). And on November 21, 2007 Lisa Maskill submitted ticket 5,000. Along with the trophy we gave Lisa a giant stuffed globe, because, well, it meant the world to us.

Comment Form

About this blog

The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.

Photostream

    IMG_9034IMG_9030IMG_9029IMG_9025IMG_9018IMG_9012
  • Pattie S: YUM!! [...]
  • Jackie: Proof that nonstop creativity and fun oozes out of the pores of Zing peeps! I'll bet that even the d [...]
  • Donald: I've a campfire Cappucino rig! A mokapot for brewing the espresso, and a boiler with steam wand for [...]
  • Billie: Hi Elizabeth! You can order great gifts of food and have them shipped all over the country! Note tha [...]
  • ELizabeth O'Keefe: I would like to buy chips and salsa and ship to my son in Hawaii - say 4 of each. Do you ship? I'm [...]

Search our Store



We have shirts too!