A long overdue post…

In July, 2005 the IT department started using a help desk. The help desk lets us manage the requests that come in each day; we track progress on issues, communicate with clients, document solutions and share our knowledge. It’s a good thing, and I can’t imagine doing our work as well as we do without it. One of the first entries in the desk was a vision for how IT and the ZCoB would use it. (The vision also had winning a D$E award or two for it, which has become reality.) Since then we’ve averaged 170 tickets/month. We’re pretty durn proud of that, and especially proud of the ZCoB for embracing our system. We thought 5,000 was an impresssive, round number worth commemorating, so to celebrate we had a trophy made up (thanks Ryan!). And on November 21, 2007 Lisa Maskill submitted ticket 5,000. Along with the trophy we gave Lisa a giant stuffed globe, because, well, it meant the world to us.

This entry was posted on Sunday, January 13th, 2008 at 6:06 pm and is filed under Random Stuff. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.