Archive for December, 2007
After our last IT dinner, we all watched Gary Hustwit’s documentary Helvetica. A film about a font sounds like a real snore, but it is surprisingly enjoyable, told with ease and fluid coherence. Hustwit interviewed graphic designers from around the world who tell of the font’s Swiss origins, its early implementation, the revolt again its [...]
Service in the World of IT
In: Leadership
20 Dec 2007The world of IT is different when it comes to giving great service. And not just because IT appears to be a strange cult of mumbo jumbo from the outside. Though the Zingerman’s way of service is world renowned and very, very useful, it does not exactly translate. And this is fine – that’s part [...]
- (1) Comment
- Tags: complaints, service, steps
Leopord review pt 2: “Compliment Sandwich”
In: Review
6 Dec 2007Keeping it short and sweet this time: + is good, – is…not so good. [+]The Dictionary application has been improved (Yates, this one’s for you). The Dictionary interface has been updated with tabs for searching dictionary, thesaurus, Apple.com, and…Wikipedia! Now you can get correct spellings, definitions and all the encyclopedic information you’ve ever wanted in [...]
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The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.
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- missy: Couldn't agree more. Have I already asked you to disable Comic Sans from all of our computers? [...]
- Mo Frechette: http://zmojournal.blogspot.com/2010/07/things-that-should-be-invented.html [...]
- Elph: Thanks Gregg. You are right, though we teach that service applies to everyone, including staff and o [...]
- Gregg Sourbeck: So impressive that you've taken the Zingerman's focus on customer service into the interaction betwe [...]
- Billie: Sure will! It runs every Friday from 11am-3pm through July 30. You can get weekly email announcement [...]