Gode Green from Katie Janky for Craig, Joe:
The Bakeshop POS system and server went down right in the middle of the day Wednesday. Joe G was already working on site and Craig arrived in about 5 minutes. We were able to operate 1 register while the others were coming up.
Craig came back after we closed to adjust our system so that if our server went down again at least 1 POS terminal would be functional.
The service and response time was purely phenomenal and I feel so grateful to work with such a service oriented IT team. Thank you all! — Katie
As thanks and recognition Katie sent this gem over to the IT office:

The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.