Code Red - security group, what security group?
In creating a new user account I failed to make a user a member of a needed security group. The user called to inquire as to why he was unable to access certain departmental resources after logging on, I sincerely apologized and was able to quickly recognize and fix the problem.
After correcting the issue we realized that making it part of our WRITTEN standard operating procedure for creating new accounts would be a great way to help prevents this from happening in the future.