Proposed D$E Most Radical Service System Improvement

The IT department has a working project board that rocks in so many ways…

1. Every project that each of us is involved in is listed with a half sheet of paper showing percent complete and due date and other standard stuff but also includes compelling reasons, next action step, and extra mile. These sheets are tacked up in columns for each person in our office where everyone can see them.
2. The compelling reasons help us and others understand what the big picture is for the project.
3. The Next Action Step keeps us focused on moving ahead – we use a post-it so we can constantly keep the forms up-to-date with the very next thing that needs to happen.
4. The extra-mile is highlighted and has to be filled out before the project is complete!
5. We review the entire board every week to stay in touch with what everyone is doing.
6. The whole thing is on paper instead of computer – out of the box radical thinking for the IT Dept! And it works great! Quick and easy access to the information for not just us but anyone who walks into the office.
7. We love it so much we would be happy to train others in building their own.