First successful tech support experience!
In: Good Stuff
13 Jul 2006Hannah just popped her head out of the Merchandizing space to tell me that she couldn’t get on the Net. (And it’s not just Google this time.) So I went over and did all the troubleshooting steps Elph just taught me this morning. And voila! Fixed! Yay!!
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3 Responses to First successful tech support experience!
JoeG
July 13th, 2006 at 11:10 am
What was the problem? Did it take more than 2 minutes? Why wasn’t there a ticket??!?!?
Elph
July 13th, 2006 at 12:32 pm
I’m glad you had a positive experience with the troubleshooting, often that’s not the case. Keep up the good work.
Billie
July 13th, 2006 at 1:28 pm
It took 1 minute! Her DNS was set to some unfamiliar IP.