Apple = A+

Hey,

So my Macbook has been randomly shutting down for the last couple of days and Wednesday it happened 6 times while I was using it. Called 1800-SOS-APPLE and after giving the Apple Tech my email address he says “That wouldn’t be Zingerman’s Deli would it?” He proceeds to tell me how much he loves our food and that they eat here whenever they come to visit his in-laws in Dearborn. He also admits to having had a mail order a sandwich kit sent to where he lives in Texas. It was easy to tell that he really meant all of the nice things he had said (this is level 2 tech support mind you) and seemed to carry a lot of enthusiasm for our products. The tech ended up giving me the choice of sending it in for repair or having it replaced with a new one(tough decision right?) It’s cool because they really didn’t need to send me a new machine and it’s totally outside of their warranty obligations to completely replace it. Anyway, it’s nice to have a good customer service experience outside of the COB once in a while, especially with a computer manufacturer.

-Brian