GENERAL Explanation of Outlook Today/Welcome message – Outlook opens to the last folder viewed, rarely the Outlook Today window – Not necessary to explain in the handout (?) Different menu views and how to expand menus – Covered in all classes – Not necessary to explain in the handout (?) Preferences for sorting contacts – [...]
downed power lineOriginally uploaded by elphmorgan. No fried squirrel to be found but the power line across the street from the Deli was down on the ground sparking and smoking. Power was browned out in the ATS and the Next Door and out in the Deli. We ran around and gracefully shutdown all servers then [...]
Well, the reboot of NUPU looked like it was going well last night… For the first three seconds. Then as I had remoted the screen started filling up with help windows. Quickly. As it reached a hundred of them I had gotten to Ctrl-Alt-Del and as that opened it started filling in the comment window [...]
The latest release of NeoOffice 2.0, alpha 4, has been revised to run on both PowerPC and Intel-based Macs. Beta release is still schedule for August 29, 2006. Download the lastest version of NeoOffice here
The IT geeks in the IT department take to heart a special recipe for customer service, based on the ZCoB recipe for handling customer complaints. IT Steps to Great Customer Service 1. RESPOND • Respond within 24 hours • Ask questions (helps solve and communicates engagement) • Provide a fix or a time assessment for [...]
Emailing customers info about great food and services from around the ZCoB has been happening for a while. The IT department likes to call it enews, and we’ve helped make it a better way to share the Zingerman’s experience by email When emailing a large group at once, ‘Cobbers were spending a lot of time [...]
Hey, So my Macbook has been randomly shutting down for the last couple of days and Wednesday it happened 6 times while I was using it. Called 1800-SOS-APPLE and after giving the Apple Tech my email address he says “That wouldn’t be Zingerman’s Deli would it?” He proceeds to tell me how much he loves [...]
Hannah just popped her head out of the Merchandizing space to tell me that she couldn’t get on the Net. (And it’s not just Google this time.) So I went over and did all the troubleshooting steps Elph just taught me this morning. And voila! Fixed! Yay!!
The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.