Archive for July, 2006
Outlook Class Revisions
In: Work updates
31 Jul 2006GENERAL
Explanation of Outlook Today/Welcome message
- Outlook opens to the last folder viewed, rarely the Outlook Today window
- Not necessary to explain in the handout (?)
Different menu views and how to expand menus
- Covered in all classes
- Not necessary to explain in the handout (?)
Preferences for sorting contacts
- Alphabetical by default
- Further sorting an advanced [...]
Downed power line
In: Uncategorized
24 Jul 2006downed power lineOriginally uploaded by elphmorgan.
No fried squirrel to be found but the power line across the street from the Deli was down on the ground sparking and smoking. Power was browned out in the ATS and the Next Door and out in the Deli. We ran around and gracefully shutdown all servers then shut [...]
Pathetic mewing
In: Work updates
21 Jul 2006Well, the reboot of NUPU looked like it was going well last night… For the first three seconds. Then as I had remoted the screen started filling up with help windows. Quickly. As it reached a hundred of them I had gotten to Ctrl-Alt-Del and as that opened it started filling in the comment window [...]
NeoOffice now for Intel Macs
In: Uncategorized
20 Jul 2006The latest release of NeoOffice 2.0, alpha 4, has been revised to run on both PowerPC and Intel-based Macs. Beta release is still schedule for August 29, 2006.
Download the lastest version of NeoOffice here
D$E Contest: Talk > Type > Ticket
In: Uncategorized
18 Jul 2006The IT geeks in the IT department take to heart a special recipe for customer service, based on the ZCoB recipe for handling customer complaints.
IT Steps to Great Customer Service
1. RESPOND
• Respond within 24 hours
• Ask questions (helps solve and communicates engagement)
• Provide a fix or a time assessment for a fix
2. RESOLVE
• Resolve within [...]
D$E Contest: enews
In: eNews
17 Jul 2006Emailing customers info about great food and services from around the ZCoB has been happening for a while. The IT department likes to call it enews, and we’ve helped make it a better way to share the Zingerman’s experience by email
When emailing a large group at once, ‘Cobbers were spending a lot of time [...]
Apple = A+
In: Uncategorized
13 Jul 2006Hey,
So my Macbook has been randomly shutting down for the last couple of days and Wednesday it happened 6 times while I was using it. Called 1800-SOS-APPLE and after giving the Apple Tech my email address he says “That wouldn’t be Zingerman’s Deli would it?” He proceeds to tell me how much he loves [...]
First successful tech support experience!
In: Good Stuff
13 Jul 2006Hannah just popped her head out of the Merchandizing space to tell me that she couldn’t get on the Net. (And it’s not just Google this time.) So I went over and did all the troubleshooting steps Elph just taught me this morning. And voila! Fixed! Yay!!
RPGame Scoreboard
In: Geek Finds| Good Stuff
12 Jul 2006Developed using AJAX!
Displays the daily score. There is no need to refresh the page to get the latest score, thanks to some nifty Javascripting.
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The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.
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- John Reed: A cauliflower crust!?!? Do tell, do tell!! Sounds yummy! [...]
- Billie: Ignite is an event featuring 5-minute presentations by regular people about things they are passiona [...]
- nicole Robichaud: what is ignite a2 [...]
- Billie: Oh geeeeeez Juleen! [...]
- juleen: This is a lot more fun-loving than the body parts bakery in Thailand. Creepy, yet amazing. Warning: [...]