What Does IT Do?
We provide excellent service by email/phone/notes/fax, even in person
We provide ‘always available’ support, every day, 24×7
We teach word/excel/outlook or custom one-on-one classes
We help advise on ways to improve how you use software
We provide an online knowledge-base of common computer questions
We have an awesome help desk system that tracks your issues
We maintain the backups of the mission critical data of the businesses
We keep all workstations and servers patched for security
We maintain the firewall and network routers and wireless devices
We improve the connectivity of the business networks
We clean virus and spam from all incoming email messages
We support the phones and cell phones around the ZCoB
We plan for and replace aging equipment
We do future visioning for technology to benefit the bottom lines
We serve as a bridge to various software support people
We translate geek speak into human speak
We manage vendor contracts and recommend renew or replacements
We provide technical expertise in business planning and during ZAP planning
We provide project management assistance
We help build awesome web sites for the Zingerman’s businesses
We host interns and provide them training opportunities
We provide personal advice on buying computers and other goodies
We will do a first take on repairing your home computer
Ron gave us all the monkey of creating a list of service for our department. This list is from an old KB article. I posted it for us to add, change, remove items from the list. Feel free to edit the post or leave comments.
June 15th, 2006 at 2:35 pm
We maintain public terminals for ZCoBbers to use freely.
We provide cyber playgrounds for people who want to test drive software.
We perform regular check-ups on the computers.
June 15th, 2006 at 3:03 pm
We demolish walls
We paint walls
We build tables
We installs light fixtures
June 15th, 2006 at 3:16 pm
… and airconditioners!
June 15th, 2006 at 3:27 pm
We create accounts/email addresses for ZCoBbers
We maintain, upgrade email server and clients
We support ZCoB phones and cell phones
We install and maintain printers
We create and maintain Zingerman’s websites, internal and external
We provide at-cost peripherals and gadgets to ZCoBbers
We provide, maintain private and publice wireless internet connections
We drink a lot of tea.
June 15th, 2006 at 4:34 pm
We do research on demand for ecological mechanical and electrical projects.
We will negotiate for the business with copier salespeople and make recommendations based on appropriate blend of features to cost over the long term.
We welcome anyone to join us in our office for a conversation on technology anytime.
We integrate personal laptops into the workplace - providing staff with more access to online tools to do their job.
We study and taste tea and will write ad copy based on our tasting notes.
We protect the network against electronic intrusion and we advise the businesses on ways to protect their electronic assets.
June 16th, 2006 at 9:52 am
We un-jam (de-jam?) misbehavin’ printers.
We provide online entertainment via the ITcams.
We develop user-friendly content management applications for easy maintenance of our websites.
We encourage fitness to better fulfill the physical demands of 24×7 technical support.
We give free wipe-downs to dusty/floury/grimey computers.
July 3rd, 2006 at 8:57 am
We provide A/V tools (PA, projector) and support
We assist in the playing of DVD and other video formats
We offer first take support and diagnosis of iPods
July 4th, 2006 at 12:15 pm
We develop digital, web-friendly Scratch ‘N’ Sniff technology
We assemble external hard drives
We implement digital music solutions to enhance the Zingerman’s experience
We help create Zing-specific tools like a culinary spell check
We develop, support, and maintain FileMaker databases
We keep current on technology news by reading magazines, books, and blogs
We write our own blog
We help recover and restore lost or damaged files
July 6th, 2006 at 10:42 am
We provide consulting services on usability and information architecture.
We assist in organizing shared files using information organization techniques.
We track and analyze our web hits and provide recommendations to improve the effectivity of our website.
We coach writers and editors on how to prepare user-friendly articles on the web.
We develop databases for businesses to store customer, product and operations information.
July 8th, 2006 at 11:58 am
Here’s what M&G have:
Create marketing pieces for print production
General
Design postcards
Create illustrations for postcards
Coordinate printing and delivery of postcards
Design new business cards
Update existing business cards
Meet with printers soliciting our business
Negotiate pricing with printers
Design, prepare copy, produce illustrations, proof, coordinate printing and delivery of fliers for every ZCoB business
Coordinate press checks and field trips for staff
Design and coordinate reprinting of passport covers
Create table tents for RH dinners
Create illustrations for RH dinners
Design posters for RH dinners
Mail Order Catalogs (Core, Autumn, Tailgate, Thanks, Holiday, Holiday rental, React, New Requestor)
Complete design and layout of 200 Mail Order catalog pages
Illustrate products for Mail Order catalogs
Proofing
Work with prepress to get illustrations scanned and files ready for print
Coordinate printing of Mail Order catalogs
Zingerman’s Newsletter
Edit main essay(s)
Gather all other materials (ads, specials, etc) from various ZCoB businesses and format for designer
Layout newsletter
Coordinate proofing by ZCoB businesses
Input changes and proof final design
Coordinate printing and delivery
Advertising ( CONTACT _Con-3FAE64B797B \c \s \l Hour Detroit, Current, Washtenaw Jewish News, AA News, AA Observer (16/yr.), Gourmet Retailer, Specialty Foods, Co-op Grocer, Detroit Metro Bride)
Meet with ad reps
Coordinate ad schedules for each business
Execute ad buys for each business
Write copy for advertising
Develop concepts and speciall offers for ads
Design advertising
Create advertising illustrations
Proof Ads
Coordinate submission and printing of ads
Brochures (OnTrack, ZCoB brochure/map, CONTACT _Con-3FAE64B78 \c \s \l Zingtrain seminars, Cheese Guide, U of Z, M.O. T’giving and Valentine’s, Bread and Pastry Guide, Wedding Cake, Catering and Events, Deli Staff picks, benefits brochures, etc)
Coordinate content with ZCoB businesses
Coordinate production schedules
Develop concepts for brochure design
Write copy for brochures
Layout brochures
Create brochure illustrations
Proof brochures
Coordinate submission and printing
Menus (Deli, Roadhouse Lunch, Roadhouse Dinner, Catering and Events, Roadshow, Tailgate, Easy Breezy)
Meet with businesses to develop concept for menu
Establish project timelines
Deliver menu sketches
Layout menu per business instruction
Write copy for menu
Proof menu
Coordinate printing and deliver of CONTACT _Con-3FAE64B7927 \c \s \l Menu Minder
Design and layout menu boards
Proof menu boards
Coordinate printing and delivery of menu boards
Packaging
Design packaging, bags, and boxes for Zingerman’s products
Create illustrations for Zingerman’s packaging
Coordinate proofing, printing and delivery of packaging
T-Shirts
Develop concepts for shirts
Create preliminary sketches and designs
Solicit business feedback and prepare final design
Create secondary materials (stickers for tubes, tube inserts)
Coordinate sizes, printing, and delivery of shirt
Workin’
Develop concepts for Workin’ cover
Solicit and edit all articles, calendar items, ads, and appreciations
Format materials for designer
Layout initial design
Proof
Re-check proof against all submitted materials
Coordinate printing
Deliver to ZCoB businesses
ZCoB Managers’ Calendar
Prepare copy for ZCoB manager’s calendar
Design ZCoB manager’s calendar
Coordinate printing and distribution of ZCoB manager’s calendar
Plannin’
Prepare copy for ZCoB manager’s calendar
Design ZCoB manager’s calendar
Coordinate printing and distribution of ZCoB manager’s calendar
Web/Online
Write copy for websites
Assist in developing website layouts and architecture
Monitor websites for problems and opportunities
Design email templates
Assist in visioning web features
Update online content to tie into online marketing efforts
Develop web style guides for complex, recurring pages
Provide pdfs and web-ready images for posting on sites
Develop and Maintain ZingTranet
General Marketing and Promotions
Keep up to date with current marketing ideas
Benchmark other businesses to find ideas we can adapt
Evaluate merchandising and give recommendations
Develop and coordinate special promotions
Brainstorm marketing ideas
Solicit funding from purveyors
General Merchandising
Coordinate framing work for all businesses
Create POS displays
Coordinate fabricating of display materials
Hand paint signs and display boards
Project Management
Field project requests and help businesses communicate their needs
Conduct regular meetings with business marketing liaisons to keep current on projects
Follow up with businesses after projects
Administrative
Facilitate and participate in monthly ZCoB marketing meetings
Manage departmental budget
Attend ZCoB huddles
Attend ZSN huddles
Attend ZCoB Quarterly huddles
Teach classes
Create ZAP
Write code red and greens and handle them accordingly
Order supplies
Attend partners group meetings
Management: Personnel
Bi-weekly meeting with each staff member and their manager
Coordinate staff schedules
Coordinate project personnel
Development expectations for ea. staff member and monitor progress
Develop pdps and monitor progress
Train new staff
Attend classes
Media/Publicity
Distribute events listing to community calendars
Write press releases
Distribute press releases
Report press mentions to ZCoB
Maintain press kit materials
Archive press mentions
Develop and coordinate media campaigns
General Design/Art Direction
Touch up wedding cake photos
Monitor maintenance of Zing Look and Feel
Develop Muno font and teach use
Conceive and design business logos
Design and print punchcards (burgers/RH, Bread/BH, Cheese/Creamery)
Assist with business décor (e.g., create RH purveryor signs, paint Bake logo)
Coordinate and direct photo shoots for various businesses