Archive for June, 2006
Advanced Excel: Vision
In: Work updates
29 Jun 2006- DRAFT –
April 2007
The advanced Excel class, aka “Excel ‘N’ Finance”, is another staple of the IT curriculum and is gaining popularity. It’s being reccomended in other classes like DOR 101, Finance 101, and MOR Money. There’s even some discussion about adding it as an alternate course for U of Z finance [...]
More IT classes
In: ZAP
29 Jun 2006I think it would be a great service if we offer more IT classes. The ones we have right now are pretty basic and getting kinda tired. I love that we’re going to have an Advanced Excel class. We should also think about working on advanced versions of our other classes. And maybe a new [...]
Compelling Reasons for a Zing Blog
In: Geek Finds
26 Jun 2006Great blog entry (hehe) on why blogs are good for business.
http://theundersigned.net/2006/06/why-business-blogs-are-important/
“As a business owner, having your employees blog makes everyone a marketer, everyone a salesperson.”
And as to customers potentially commenting on less-than-great experiences,
“Nothing could hardly be better for your service image than a openly solved problem and a customer whose issue has been resolved out [...]
What I learned while camping…
In: Good Stuff| Uncategorized
25 Jun 2006Had a wonderful time camping this weekend with Brian, Billie, and Phoebe and learned lots.
I learned that comfort is an important part of camping and that great food is not the end of radical thinking – sleeping is a territory of camping ready for new thought and I think I’m ready to move away from [...]
New DOR Measures
In: ZAP
19 Jun 2006Average Resolution Time
The average time it takes us to close a ticket after it’s been submitted to the Help Desk. Plan is 2 days resolution time. Measured weekly.
Closing Efficiency
The number of closed tickets (x) divided by the sum of closed tickets and tickets open at the end of the week (y). [...]
What Does IT Do?
In: Work updates
15 Jun 2006We provide excellent service by email/phone/notes/fax, even in person
We provide ‘always available’ support, every day, 24×7
We teach word/excel/outlook or custom one-on-one classes
We help advise on ways to improve how you use software
We provide an online knowledge-base of common computer questions
We have an awesome help desk system that tracks your issues
We maintain the backups of the [...]
IT DOR Measures
In: ZAP
12 Jun 2006We’re thinking of changing what we include on our DOR board. Below are current measures and some possible future measures. Please post comments or additional measures. We’ll discuss them at the next huddle.
Current DOR Measures:
Prepared?
4-On-Site
# Attending IT Classes
Clean & Tidy
New Geek Find
Average Resolution Time
Tickets Open at End of Week
Ticket of the Week
Opened [...]
Yerba Mate Tasting
In: Good Stuff
6 Jun 2006Raul recommends sweetening it with sugar if you’re adding milk.
“Enjoy! Although the first taste will be an unusual flavor for newcomers, it is a haunting taste that beckons you back time and time again. It’s almost as if the body knows how good Maté is for you and calls out for you to take in [...]
Search the Bakehouse web!
In: Work updates
2 Jun 2006Thanks to the guys who helped me out with the little card-sorting exercise earlier!
I just added a search button on the website. Tried the keyword “cookie” and came up with graham crackers, rugelach and hamentaschen in addition to all the regular cookies (the search word was in the descriptions).
http://zingermansbakehouse.com/content/pages/search.php
About this blog
The ZSN-IT site is a central place for the IT department to share the more fun and interesting aspects of our work with our clients and everyone else. This includes links to interesting tech solutions, stories about incidents, food notes, techtips, fitness counters, and whatever else we find interesting.
Photostream
Categories
- Books (8)
- Codes Red & Green (5)
- Collaboration (8)
- eNews (3)
- Exchange Project (8)
- Food (77)
- fun (3)
- Geek Finds (101)
- Geek Goods (4)
- Good Stuff (109)
- Green (3)
- Improvements (15)
- Leadership (9)
- News (50)
- Review (34)
- Tea (12)
- techtip (8)
- Transportation (7)
- Treo (2)
- Trips (1)
- Uncategorized (17)
- Work updates (21)
- ZAP (7)
- Zing Life (6)
Archives
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- September 2007
- August 2007
- July 2007
- June 2007
- May 2007
- April 2007
- March 2007
- February 2007
- January 2007
- December 2006
- November 2006
- October 2006
- September 2006
- August 2006
- July 2006
- June 2006
- May 2006
- April 2006
- John Reed: A cauliflower crust!?!? Do tell, do tell!! Sounds yummy! [...]
- Billie: Ignite is an event featuring 5-minute presentations by regular people about things they are passiona [...]
- nicole Robichaud: what is ignite a2 [...]
- Billie: Oh geeeeeez Juleen! [...]
- juleen: This is a lot more fun-loving than the body parts bakery in Thailand. Creepy, yet amazing. Warning: [...]