Service Innovation Game

To get D$E 200 – We have to be one of the first 5 to implement a service innovation piloted by another business. The list was handed out during the Spruddle.

To get an additional D$E 100 – We have to show we used BLC to do it.

Our short list of innovations to adopt (I’ve added a couple that I thought of after the huddle):

1. Code Red Knockdown -> Ticket of the Week?

2. Love Thy Retailer -> Last visit date on each computer

3. 10-4 Goes Through Glass -> 4 on-site

4. Keeping Brides from Becoming Bridezillas
-> Logging every issue (that needs more than 2 minutes to solve) into the helpdesk so that we can prioritize tickets better.
-> Making follow-up calls after a ticket has been resolved to see how they’re doing

5. Sample Up -> DIY Tech Support info sheets online or located in every business to help users troubleshoot easy regular issues. Ex. “I can’t print!” – Check if the printer’s turned on. Check if it’s plugged in. And so on…

Okay, some of them are a bit of a stretch. Anybody wanna spearhead the BLC of any of these? What else can we do?