-Exchange server + ISA + OWA rebuilt by June 7th.
-RH AD migration on June 14th

-BH / CR AD migration on June 16th

-Deli / ATS / Zhaus AD migration on June 18th

-MO AD migration on June 20th


-Migrate select mailboxes on June 22nd.

-Migrate all users on Saturday, June 24th.

An oh-so stylish find from Allen:

“…With the addition of software installed on your Bluetooth-enabled phone, the watch can do all of the following:

Alert you with a sound or by vibrating when someone calls.
Show you the name of the caller.
Allow you to mute the phone’s ring.
Allow you to reject the call and forward to voice mail.
Indicate that you have new mail on your phone, and display the subject of the message.
Inform you if the Bluetooth connection between the watch and your phone is broken.
Use the phone to calibrate the watch’s time.”

http://www.watchreport.com/tech_watches/index.html

Currently using entourage:

Ron
Jenny
Maggie
Erica
Billie
Pete
Raul

Currently using Outlook 2001:

Lynn Yates
Paul Saginaw
Mo
Brad
Stas’
Maggie (iBook)
Ann Agler
Nicole
Ian
Phoebe
Hannah?

Using other IMAP clients:
Paul Metler
Gauri

Using Mail Order’s award winning Code Red Knockdown as our guide, IT has started Ticket Take-Down.

During our Friday huddles we record the number of tickets still open at the end of the week (EOW) on our DOR board. In the past we would then review and discuss these tickets, but lately we’ve fallen out of this practice.

So, really, this is a re-norming for the IT department. We review EOW tickets and brainstorm ideas and create action steps, in order to help solve long-term or recurring issues. When actions are taken, or solutions implemented we follow up with the user and then discuss the effectiveness of our actions at the next huddle.

It’s only been a week since we started Ticket Take-Down, so it’s hard to fully gauge how well it’s working for us. However, I can say that reviewing EOW tickets again on Fridays makes coming back to them on Monday much easier.

To get D$E 200 - We have to be one of the first 5 to implement a service innovation piloted by another business. The list was handed out during the Spruddle.

To get an additional D$E 100 - We have to show we used BLC to do it.

Our short list of innovations to adopt (I’ve added a couple that I thought of after the huddle):

1. Code Red Knockdown -> Ticket of the Week?

2. Love Thy Retailer -> Last visit date on each computer

3. 10-4 Goes Through Glass -> 4 on-site

4. Keeping Brides from Becoming Bridezillas
-> Logging every issue (that needs more than 2 minutes to solve) into the helpdesk so that we can prioritize tickets better.
-> Making follow-up calls after a ticket has been resolved to see how they’re doing

5. Sample Up -> DIY Tech Support info sheets online or located in every business to help users troubleshoot easy regular issues. Ex. “I can’t print!” - Check if the printer’s turned on. Check if it’s plugged in. And so on…

Okay, some of them are a bit of a stretch. Anybody wanna spearhead the BLC of any of these? What else can we do?

Vision:
“Seamless” is the overwhelming descriptor of the new email system–both in its implementation and its easy accessibility from work and from the web. Even the strong password conversion was met with understanding and acceptance, in a few cases, enthusiasm. The evening and weekend times for the switchover made for minimal downtime for all of the ZCOB.

FAQ:
I heard that my password is going to change. Is this true? and if so, why?, when?, how?, what?
Yes, it’s true.
It is a safe guard against intruders, including viruses from outside of our network. It will also bring us closer to meeting Visa compliance.
This will go into place the end of May and the beginning of June depending on your business.
When you login to the PC after the upgrade has taken place, you will be prompted for a new password.
There are some minimal requirements for the password: It must be at least 8 characters long and should include 2 of the 3 characters:
1) An uppercase
2) a symbol
3) a number
For example, you can convert the password “chicken” into a strong password: “ch1ckeN!” –It’s now 8 characters long and uses all 3 of the character requirements (remember you only need 2 of the 3 of the character requirements).
Will there be any network outages?
There will. It is difficult to estimate how long the upgrade at each location will take. Roughly, we’re looking at it taking one evening per location: Roadhouse is one, Bakehouse/Creamery another, Deli/ATS/Zhaus another, and Mail order another.
How will email be different?
It will be faster, and more reliable. While Outlook from the work PCs will look and act the same, Web mail will be dramatically improved, and will have all of the collaboration features of the outlook clients. Mac users will also see a dramatic improvement with all of the collaboration features enabled in Entourage.
What about training?
The IT staff will available for one-on-one instruction and onsite demonstrations.

Timeline:
-FAQ created May 15
-Microcosm during the week of May 15th. Each member of the IT department will give a brief overview of the project, ask who else needs to know and how should we tell them during each onsite and during the Spring Huddle.
-Spring Huddle Announcement on May 16
-Workin article due May 19
-ZCOB-DC built by May 19
-Deli-DC, MO-DC, RH-DC, BH-DC, Zh-GC built by May 26
-First AD migration on May 29th - RH
-Second AD migration on May 31st - BH / CR
-Third AD migration on June 3rd - Deli / ATS / Zhaus
-Fourth AD migration on June 6th - MO
-Exchange server rebuilt by June 19th.
-OWA configured and running on June 20th.
-Migrate select mailboxes on June 21st.
-Migrate all users on Saturday, June 24th.

From a web browser, like Internet Explorer, go to http://208.23.159.130/exchange (external)

http://10.10.15.19/exchange/ (internal)

Login as testuser
password: zing
domain: zingermans

Once logged in, you can explore the new web interface and answer the following:

-What is the testuser’s “Out of Office” Message?
-Who’s name is included in the “Island of misfits?”
-What is testuser doing on Tuesday, May 23?
-When is testuser supposed to have completed the task, “make a list of things to do.”?
-Try moving any message from the inbox into the “save for later” folder. How easy/difficult was it?
-Lastly, Post a new message to zingit that includes your real name in the subject and the answers to the above questions and which operating system (ie Windows XP, Macintosh OSX) and which browser you used (ie Internet Explorer, Mozilla Firefox, Safari).